At the time of writing our average response time is less than 10 minutes to all support tickets. We staff our support desk from 7am to 2am to ensure that you can always speak to someone in a time of need. Between 2am and 7am we also have a 24/7/365 emergency support phone number where you can speak to an on call engineer if you have a critical problem.
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What payment methods do you accept?
We currently accept all major credit cards, paypal and bank transfers. Please note that bank...
Do your prices include VAT or Tax?
All prices shown on the website exclude VAT which will be added at checkout to all applicable EU...
Is it possible to have a tour of your data centre facility?
We are happy to provide a tour of our facilities however you need to prearrange it with one of...
Where is VooServers located?
All of the services that we offer are housed at the Maidstone TV Studios, Kent which is around 30...
How do I cancel a service?
If you wish to cancel one of your services please login to the client portal at...
