The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Do your prices include VAT or Tax?
All prices shown on the website exclude VAT which will be added at checkout to all applicable EU...
Views: 247
How do I cancel a service?
If you wish to cancel one of your services please login to the client portal at...
Views: 263
I am outside of the UK. Can I still make an order with you?
Yes, we currently accept orders from all countries apart from Brazil, Egypt and Turkey. If you...
Views: 108
Is it possible to have a tour of your data centre facility?
We are happy to provide a tour of our facilities however you need to prearrange it with one of...
Views: 235
Is there anywhere I can see the status of the VooServers network?
If there are any problems with our network you can find them on our real-time status page,...
Views: 219
What is the average support ticket response time?
At the time of writing our average response time is less than 10 minutes to all support tickets....
Views: 203
What payment methods do you accept?
We currently accept all major credit cards, paypal and bank transfers. Please note that bank...
Views: 228
Where can I leave a testimonial?
If you are pleased with our services we would appreciate your support and feedback, which you can...
Views: 163
Where is VooServers located?
All of the services that we offer are housed at the Maidstone TV Studios, Kent which is around 30...
Views: 290
